Family businesses today employ half the world’s workforce and generate more than half of the global gross domestic product. In India, as much as 71% of the Bombay Stock Exchange capitalisation is contributed by companies run by families, and an even bigger majority of private firms. They are the largest employers and job creators in India. They are more likely to invest and work towards the long-term and are less likely to be carried away by short-term pressures. And yet, it has been observed that:

  • More than 70% of family businesses perish beyond the 3rd generation
  • 8/10 global FMB owners are concerned about the threat from technology advancements
  • 75% of FMB owners believe that a clear sense of values in their business gives them a competitive edge

Led by Dr. Ram Charan, world’s #1 Global Business Advisor to Fortune 500 companies,CEOs, and boards; the Masterclass is developed in close collaboration with leading chairs and key players from the top Indian family managed businesses. The curriculum is built around the 3 key elements that are imperative to the survival of a Family Business today; Leadership, Strategy and Governance.

Leadership in family businesses demandsunderstanding the family, business and workforce, creating a consistent flow of values and vision in every activity, and identification of the potential heir of business to create a legacy based on trust and commitment.

Strategy comprises of transformational changes in the business, necessary to remain relevant and develop a sustainable business.

Good Governance practices can bring professionalization in the business, foster inter-family communication, improve work-family balance and charter family dynamics for overall growth.

A threadbare discussion of these elements can change the direction of the business from downfall, to gaining relevance in today’s market.

Dr. Ram will hand-hold and address your concerns to tackle these destructive, yet surmountable challenges, and will help you be future-ready by creating an alignment that places the Culture, Values, and Goals of the family on the same plane as that of business.

Who should attend?

  • Business Owners, Entrepreneurs, heads of family managed enterprises
  • Start-up Founders, Co-founders
  • Directors and Strategic Decision-makers in the business
  • Independent directors and corporate advisors
  • Young business owners
  • Next-Gen Entrepreneurs
  • Students who want to pursue business as a career


3:30 PM onwards
  • 3:30 PM – 3:50 PM


  • 3:50 PM – 4:00 PM

    Welcome Address

  • 4:00 PM – 5:00 PM


    While only a few FMBs survive beyond the 3rd generation, a number of factors conspire to create this challenge. For start, families are informal. Unlike businesses, that are mostly formal, it is difficult to recognise ambition, capability and readiness of the potential heirs to take up a senior management role. Knowing when to begin the generational transfer is another challenge. It has no clear starting point and becomes even more confusing when there are multiple heirs.

    The decision to continue to manage the business internally or bring in CEOs and Presidents who understand the family values and need of the market is crucial to evaluate the future path of the business.

    By Dr. Ram Charan

  • 5:00 PM – 5:20 PM

    Special Address

    By Dr. Sangita Reddy, Joint Managing Director, Apollo Hospitals Enterprise Ltd.

  • 5:20 PM – 6:20 PM


    It is imperative for every family managed/owned business to understand the importance of Governance/advisory boards. Good governance practices strengthen companies by building relationships among investors, boards of directors, managers, and employees. Implementing corporate governance guidelines allows businesses to obtain capital at lower cost, enhances business strategy, and attracts the best human capital.

    Effective corporate governance also helps ensures the integrity of business operations and strengthens the rule of law and democratic governance by promoting values of accountability and transparency.

    By Dr. Ram Charan

  • 6:20 PM – Onwards

    End of Day 1

3:30 PM onwards
  • 3:30 PM – 3:50 PM


  • 3:50 PM – 4:00 PM

    Recap of Day 1

  • 4:00 PM – 5:00 PM


    To remain relevant in the market, global competition and rapid changes in technology & markets have created the necessity to build transformational capabilities in family businesses. How should one go about planning for these transformational changes? Can this be done by bringing a radical shift in the value, culture, structure, and routines and understand the ‘how to do business’ aspect of an organisational system? Or should new frontiers be explored?

    At the same time, it is important to factor in that every business has a natural lifecycle, with inflection points – including exits and transitions. Exit strategies aren’t just about getting out – they’re about putting in place the plan that will give your family the best chance of benefitting from your work.

    How does one pick the right option that works best for their business?

    By Dr. Ram Charan

  • 5:00 PM – 6:00 PM


    Families that draft an effective charter capture important benefits, both tangible and intangible. A well-drafted charter can, for example, facilitate a smooth process for leadership succession—a very tangible benefit. Failing to establish and codify a formal plan for succession may produce disastrous consequences for a family business.

    Learn how to master the art of designing family charter and how to define specific goals that are critical for the growth of your business as well as the members of your family.

    By Dr. Ram Charan

  • 6:00 PM – Onwards

    Closing Remarks



Dr. Ram Charan

Global Advisor to CEOs & Corporate Boards, Bestselling Author

Dr. Ram Charan is a world-renowned business advisor, author and speaker who has spent the past 35 years working with many top companies, CEOs, and boards of our time. In his work with companies including GE, Bank of America, Novartis, Verizon, Aditya Birla Group, Tata Group, Max Group, Yildiz Holdings, UST Global, Fast Retailing (Uniqlo), Longfor and two of the four largest digital companies in China, he is known for cutting through the complexity of running a business in today’s fast changing envi-ronment to uncover the core business problem. His real-world solutions, shared with millions through his books and articles in top business publications, have been praised for being practical, relevant and highly actionable — the kind of advice you can use Monday morning.

Former Chairman of GE Jack Welch says Ram “has the rare ability to distill meaningful from meaningless and transfer it in a quiet, effective way without destroying confidences,” while Ivan Seidenberg, the former CEO of Verizon, calls Ram his “secret weapon.”

Ram has coached more than a dozen leaders who went on to become CEOs, and has served on the boards of Hindalco in India, Emaar, Austin Industries, Tyco Electronics, and Fischer and Porter. His newest book, Talent Wins, co-authored with Dominic Barton and Dennis Carey (Harvard Business Review Press, March 2018), is a guide to radically rethinking the management of talent, because human capability is the ultimate determinant of a company’s success. Especially in this digital age.

Ram has authored over 25 books since 1998 that have sold over 2 million copies in more than a dozen languages. Three of his books were Wall Street Journal bestsellers, including Execution, which he co-authored with former Honeywell CEO Larry Bossidy in 2002, which spent more than 150 weeks on the New York Times bestseller list. He also has written for publications includ-ing Harvard Business Review, Fortune, BusinessWeek, Time, Chief Executive and USA TODAY.

Keynote Speakers

Dr. Sangita Reddy

Joint MD, Apollo Hospitals Enterprise Ltd.

Dr. Sangita Reddy  is a Global Healthcare Leader, Indian Entrepreneur and Humanitarian. She is the Joint Managing Director of Apollo Hospitals Enterprise Limited - Asia's largest and most trusted healthcare group. Dr. Sangita Reddy is  also the President of The Federation of Indian Chambers of Commerce and Industry (FICCI).

Passionately committed to transforming healthcare system through technological advancements, she is accelerating positive transformation for effective healthcare service delivery. She has been conferred with an Honorary Doctorate by Macquarie University Australia, in recognition of her untiring efforts and resolute commitment to bringing transformative changes in healthcare, development of Health IT and championing manifold initiatives both in India and abroad. She is the Honorary Consul of Brazil in Hyderabad, appointed by the Govt. of India and also an erstwhile member of the World Economic Forum.

Influencing Global Healthcare - As an influential policy maker and reformist, she is actively engaged with governments and industry bodies on aspects of public health and policy development. Dr. Sangita Reddy has been nominated by the Government of India as a Member of the Technology Development Board, Department of Science and Technology. She is an Executive Member at National Association of Software & Services Cos (NASSCOM) and was on the Board for Development Institute, USA and GAVI.Org. She was an elected Member of the Steering Committee on Health for the Twelfth Five Year Plan (2012-2017) by the Planning Commission, Government of India.

She has advocated and influenced policy reforms and is an acclaimed speaker on global healthcare forums around the world including the World Health Congress. As a member of the Rockefeller Working Group she contributes to the development of private sector’s role in the global healthcare industry.

Driving Healthcare Technology & Innovation - A firm believer in the potential of leveraging technology in a holistic manner, Dr. Sangita Reddy is focused on setting benchmarks in futuristic health care projects enabling IOT, AI, Data Analytics, drone tech and Block Chain.  A driving force for the eHealth initiatives, it is under her leadership that Apollo Hospitals has received three consecutive HiMSS-Elsevier ICT achievement awards and four hospitals have achieved the HiMSS Level-6 certification. Apollo Hospitals Hyderabad has emerged as Asia’s first Health City.

In an initiative to build a healthier India, Dr. Sangita Reddy launched Mobile Clinics equipped with high-end technology for advanced screening of NCDs for reaching the masses who do not have easy access to affordable and quality healthcare.

An Entrepreneur Promoting Affordable and Sustainable Social Initiatives - Committed to building a more inclusive healthcare ecosystem in the nation, one of her initiatives has been Apollo Reach, which aims to build a string of secondary care hospitals in rural areas across India. It is under her leadership that the world’s 1st Telemedicine Centre, at an altitude of 14,000 feet, has been successfully established by Apollo Telehealth.

Dr. Sangita Reddy is also Chairman at Apollo Knowledge, an education initiative focused on shaping healthcare human capital for tomorrow. Apollo Knowledge initiatives such as setting up of Medical Colleges, the online learning platform Medvarsity and Apollo MedSkills, go a long way towards achievement of this objective. Today, Apollo MedSkills is the largest and most preferred healthcare skilling institution in India.

Driving Humanitarian Initiatives - Dr. Sangita Reddy heads Apollo Philanthropy, an umbrella entity encompassing ‘Save a Child’s Heart Initiative’, SAHI, CURE and the Billion Hearts Beating Foundation. She was also in the forefront of the formation of the Total Health Foundation which aims to improve the 'total health' of people by acting on the wider determinants of health as well as providing access to healthcare.

Steering the awareness and cause of Organ Donation, Dr. Sangita Reddy has implemented initiatives to bring together volunteer groups, healthcare organizations, civil society organizations, governments, NGO's and public sector institutions on a common platform to create an Organ Donation Bank.

Educational Qualifications - A graduate in Science from the Women’s Christian College in Chennai, India, Dr. Sangita Reddy has pursued post-graduation courses in Hospital Administration from Rutgers University, Harvard University and the National University of Singapore.

Directorships - Dr. Sangita Reddy is director of 16 companies in India dealing in Healthcare, Alternate Energy, Real Estate and Software Development

Awards and Recognitions - Dr. Sangita Reddy has been a recipient of numerous prestigious awards for business and leadership.  In 2019, she was presented with the “Best Female Healthcare Leader “Mediko award from the prestigious Indian Medical Association.International Women Entrepreneur 2019 award from the IWEC Foundation &The Healthcare Transformation Leader’s Award’ for her exemplary role in India’s healthcare sector at India's Biggest Event on Innovation in Healthcare – ‘Healthcare in today’s Digital India. Dr.Sangita Reddy has  also been featured  by LinkedIn in  the  “Top Voices 2019 India List”.

In 2007, FICCI Ladies Organization, Hyderabad chapter awarded Dr. Sangita Reddy for her contribution to ‘Women Power & Entrepreneurship’. In 2005-06 Dr. Sangita Reddy was awarded the Top Woman Entrepreneur in the Information and Communication Technology Sector by the Govt. of Andhra Pradesh.  In 1998, Dr. Sangita Reddy received the Young Manager of the Year Award from the Hyderabad Management Association.

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